Interested in Joining?
The insurance industry is hiring students of ALL majors for ALL functional areas.
Are you interested in a career that is stable, rewarding, and limitless? Could you benefit from expanding your networking, increasing exposure to educational and professional development opportunities, building your resume, and improving your leadership skills? Then Gamma Iota Sigma is for you!
Interested in Joining?
The insurance industry is hiring students of ALL majors for ALL functional areas.
Are you interested in a career that is stable, rewarding, and limitless? Could you benefit from expanding your networking, increasing exposure to educational and professional development opportunities, building your resume, and improving your leadership skills? Then Gamma Iota Sigma is for you!
Advisory Council
The Advisory Council consist of Sustaining Partner Companies
The Advisory Council help leads the strategic direction of Gamma Iota Sigma to grow and sustain a robust and diverse student talent pipeline, ensuring the industry's vibrant future.
What They Do:
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Customer service representatives interact with customers to handle complaints, process orders, and answer questions. They help to build and maintain client relationships and provide critical support, troubleshooting and offering conflict resolution to existing clients.
Why It's Important:
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Account Managers and CSRs are part of an agencies or carrier’s frontline staff and are often the initial point of contact for a product or policy inquiry or claim issue. As such, they can shape a customer’s experience, which directly impacts loyalty, retention and therefore profitability.
Typical Duties:
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Talk with customers to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
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Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
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Check to ensure that changes were made to resolve customers’ problems.
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Review insurance policy terms to determine whether a particular loss is covered by insurance.
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Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Important Skills:
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Listen and respond to customers’ questions and concerns
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Identify and implement solutions
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Document customer interaction, questions or issues discussed, and the course of action recommended or taken
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Provide referrals or follow-up as needed
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Time management
Salary Range (Based on 2019 BLS):
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$34,710 per year
$16.69 per hour
Professional Designations:
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The Institutes and the National Alliance are two insurance industry associations who offer relevant coursework and professional designations for an individual interested in customer service or account management.
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The Institutes: Accredited Customer Service Representative, The Institutes: Accredited Adviser in Insurance
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The National Alliance for Insurance Education and Research: Certified Insurance Service Representative
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National Customer Service Association: Certified Customer Service Professional
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Career Facts:
Education and Professional Requirements:
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Entry-level: Bachelor’s degree and/or on the job training
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Advancement: Bachelor’s degree, multiple years of work experience
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Possible career path: Customer Service Representative > Claims Specialist > Claims Manager​
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Additional Resources:
References:
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Videos:
