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Career Resources

IT Manager

Are you technologically savvy, good with computers and numbers, and a team player?

What do they do?

An IT Manager works with a company’s technological framework and may support existing computer operations and programming, networks, databases and back-up systems, or help to develop and implement new technologies. They may also be involved in analysis and troubleshooting projects and user support.

Why is it important?

Computers and technology are at the very heart of the insurance industry’s daily operations, including communications, the transmittal and storage of important company and account information, actuarial modeling, industry standards and data exchange. IT capabilities, when properly honed and developed, can result in remarkable technological advancements that meaningfully and innovatively impact a company’s operations. At the same time, any glitches could have a disastrous effect on any of these areas and even result in a security breach, compromising client and company information. IT Managers are therefore critical to maintaining and updating systems to ensure smooth operations and business continuity.

Typical Duties

  • Consult with management, users and vendors to determine computing needs and system requirements

  • Oversee purchasing and installation of computer information resources

  • Assist with the educational rollout for new and existing technologies

  • Manage a framework for back-up, security, disaster recovery and user help systems

Required Skills 

  • Critical Thinking

  • Complex Problem Solving

  • Systems and Operations Analysis

  • Above-average Computer Knowledge

  • Time Management

  • Project Coordination

  • Active Listening

Career Facts

Education and Professional Requirements:

  • Entry-level: Bachelor’s degree, related work experience, on the job training

  • Advancement: Advanced degree, work experience, professional designations/certifications

 

Possible career path: IT Analyst/IT Support Specialist > IT Project Manager > IT Manager

Additional Resources

References

  • OII IT Manager Profile

  • InVEST IT Manager Profile

  • Surety and Fidelity Association IT Overview

  • Surety and Fidelity Association Recruiting Brochure

  • US Bureau of Labor Statistics Occupational Outlook Handbook

Videos

  • Meet an IT Manager

  • Data and Technology

  • Young Professionals

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