Career Resources

IT Manager

Are you technologically savvy, good with computers and numbers, and a team player?

What do they do?

An IT Manager works with a company’s technological framework and may support existing computer operations and programming, networks, databases, and backup systems, or help to develop and implement new technologies. They may also be involved in analysis and troubleshooting projects and user support.

Why is it important?

Computers and technology are at the very heart of the insurance industry’s daily operations, including communications, the transmittal and storage of important company and account information, actuarial modeling, industry standards, and data exchange. IT capabilities, when properly honed and developed, can result in remarkable technological advancements that meaningfully and innovatively impact a company’s operations. At the same time, any glitches could have a disastrous effect on any of these areas and even result in a security breach, compromising client and company information. IT Managers are therefore critical to maintaining and updating systems to ensure smooth operations and business continuity.

Typical Duties

  • Consult with management, users, and vendors to determine computing needs and system requirements.

  • Oversee purchasing and installation of computer information resources.

  • Assist with the educational rollout for new and existing technologies.

  • Manage a framework for backup, security, disaster recovery, and user help systems.

Required Skills ​​​

  • Critical Thinking

  • Complex Problem Solving Skills

  • Systems and Operations Analysis

  • Above-average Computer Knowledge

  • Time Management

  • Project Coordination

  • Active Listening 

Career Facts​​

  • Education and Professional Requirements:

    • Entry-level: Bachelor’s degree, related work experience, on-the-job training.

    • Advancement: Advanced degree, work experience, professional designations/certifications.

  • Possible career path: IT Analyst/IT Support Specialist > IT Project Manager > IT Manager


Additional Resources