What They Do:

An information technology manager oversees the computing needs across a company. They coordinate the functions of all computer systems of the organization they work for and see to it that all hardware, software, networks, and related applications work correctly and efficiently.

Why It's Important:

The IT manager makes sure that all systems are running efficiently and all policies are followed precisely. This is an important role to ensure the company can run smoothly, and properly.

Typical Duties:

  • Develop innovative network troubleshooting methods that reduce downtime and lower repair costs

  • Work closely with departmental managers to determine the maintenance and growth needs of the network

  • Monitor changing network technology and deliver a technology update to the executive team each quarter

  • Responsible for creating and administering disaster plans that will keep the company functional in the event of a crisis

  • Determine the rationale and methods for upgrading company network software programs each time an update is released

Important Skills:

  • Strong Technical Skills

  • Negotiation Skills

  • Strong Financial and Organizational Skills

  • Listen, Learn and Communicate Well

  • Update and Continue to Be Relevant

  • Conflict Management

  • Strong Project Management Skills

  • Presentation and Writing Skills

Salary Range

The median annual wage: $87,289

The lowest 10% ~ $39,000

The highest 10% ~ $138,000

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Professional Designations:

AMA Certified Professional in Management

Certified Associate in Project Management (CAPM)

Certified in the Governance of Enterprise IT (CGEIT)

Certified ScrumMaster (CSM)

Certified Information Systems Security Professional (CISSP)

Certified Information Security Manager (CISM)

COBIT 5 Foundation

CompTIA Network+

CompTIA Project+

Information Technology Infrastructure Library (ITIL)

Microsoft Certified Solutions Expert (MCSE)

PMI Agile Certified Practitioner (PMI-ACP)

Project Management Professional (PMP)

Six Sigma

TOGAF 9

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Career Facts

Education and Professional Requirements:

  • Entry-level: Bachelor’s degree, related work experience, on the job training

  • Advancement: Advanced degree, work experience, professional designations/certifications

 

Possible career path: IT Analyst/IT Support Specialist > IT Project Manager > IT Manager

Additional Resources

References:

  • OII IT Manager Profile

  • InVEST IT Manager Profile

  • Surety and Fidelity Association IT Overview

  • Surety and Fidelity Association Recruiting Brochure

  • US Bureau of Labor Statistics Occupational Outlook Handbook

Videos:

  • Meet an IT Manager

  • Data and Technology

  • Young Professionals