What They Do:

Arbitrators, mediators, and conciliators facilitate negotiation and dialogue between disputing parties to help resolve conflicts outside of the court system. As impartial third parties, they hear and decide disputes between opposing parties. Arbitrators may work alone or in a panel with other arbitrators.

Why It's Important:

Arbitration can be used to settle an insurance dispute between an insurance provider and a policyholder. Instead of filing a lawsuit, the insurer and the policyholder both present their case to the arbitrator. The arbitrator reviews the facts and comes to a decision about how to resolve the dispute. Arbitration is important because it can be a more affordable and quicker process than filing a court case

Typical Duties:

  • Facilitate communication between disputants to guide parties toward mutual agreement

  • Clarify issues, concerns, needs, and interests of all parties involved

  • Conduct initial meetings with disputants to outline the arbitration process

  • Settle procedural matters such as fees, or determine details such as witness numbers and time requirements

  • Set up appointments for parties to meet for mediation or arbitration

  • Interview claimants, agents, or witnesses to obtain information about disputed issues

  • Prepare settlement agreements for disputants to sign

  • Apply relevant laws, regulations, policies, or precedents to reach conclusions

Important Skills:

Critical Thinking Skills

Decision Making Skills

Interpersonal Skills

Listening Skills

Reading Skills

Writing Skills

Salary Range

The median annual wage: $63,930

The lowest 10% ~ $37,420

The highest 10% ~ $123,730

Professional Designations:

There is no national license for arbitrators, mediators, and conciliators. However, some states require arbitrators and mediators to become certified to work on certain types of cases. Qualifications, standards, and the number of training hours required vary by state or by court. Most states require mediators to complete 20 to 40 hours of training courses to become certified. Some states require additional hours of training in a specialty area

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